Petrotech Support

With a clear understanding of the needs of both G&G and engineering staff, NDB have put in place a strong support organisation with its customers. We can provide two options:

1. Traditional Onsite Support

   Working on the 'cheaper better faster' rule, our staff will be trained and subject to our MSD process, and are available for engagements which don't push you to a long term contract. Without a large fixed back office, NDB can be much cheaper than other 'full service' providers can offer.

2. Remote Service Provision

   We have noticed that tools are becoming easier and easier to use, requiring much less basic support. In fact this is confirmed by a 2006 survey by Gartner, this slide is taken from NDB's review of the support market.
   
   Easy tool usage (the ergonomics) is both good and bad. An example: recent improvements to both mapping and geoceullular modelling tools have meant that anyone can now produce nice looking maps and models. Beware! Some companies are now restricting the use of these tools unless both the science is understood and formal training completed. Worse, nicely manipulated geological models that dont involve the early involvement of the Reservoir Engineer cause frantic interations far too late i nthe process. The prevalence of wizard driven workflows is causing us al lto not fully understand the science of enabling technology behind our interpretation..
   
   Much of what NDB does is to ensure that these tools are better used (the 41% of time as depicted above). This type of active support characterises where NDB can add real value to asset teams.